Privacy policy

Last updated: August 12, 2026

BNDNA Club operates this store and website, including all related information, content, features, tools, products and services provided through it (the “Services”).

BNDNA Club is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process and disclose your personal information when you visit or use our website, purchase products from us, create or use an account, communicate with us, or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing or disclosure of personal information, this Privacy Policy will apply to those privacy matters.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy and how your information may be collected, used and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or properly de-identified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with the Services, where you live, the features you use, and as permitted or required by applicable law, we may collect or process the following categories of personal information.

Contact Information

This may include:

Your name
Email address
Phone number
Billing address
Shipping address
Other contact details you provide

Financial and Payment Information

This may include:

Payment method
Payment confirmation
Transaction details
Billing information
Payment card information
Financial account information where applicable
Other information required to process a payment

Payments may be processed by Shopify and/or third-party payment providers.

We may not directly receive or store your complete payment card details where those details are processed securely by a payment provider.

Account Information

Where account features are available, this may include:

Username
Password or authentication information
Security information
Account preferences
Settings
Saved information

Transaction and Shopping Information

This may include information about:

Products you view
Products you add to your cart
Products you add to a wishlist, where available
Products you purchase
Returns
Exchanges
Cancellations
Previous transactions
Order history

Communications With Us

We may collect information you provide when you communicate with us, including when you:

Contact customer support
Ask a question
Submit a return or refund request
Make a complaint
Send us an email
Otherwise communicate with BNDNA Club

Device and Technical Information

This may include:

Device type
Browser type
Operating system
Network connection information
IP address
Cookie identifiers
Other unique or online identifiers

Usage Information

We may collect information about how you interact with the Services, including:

Pages you visit
Products you view
How you navigate the website
When you interact with the Services
Shopping cart activity
Referring pages or websites
Other website usage information

Personal Information Sources

We may collect personal information from several sources.

Directly From You

This includes when you:

Create or use an account
Place an order
Use the Services
Contact us
Submit information through our website
Subscribe to communications
Request a return, refund or exchange
Otherwise provide information to us

Automatically Through the Services

We may automatically collect certain information from your device when you visit or use our website, including through:

Cookies
Pixels
Similar tracking technologies
Website analytics
Device and browser technologies

From Service Providers

We may receive personal information from companies that provide services to us or process information on our behalf.

These may include providers involved with:

Ecommerce technology
Payment processing
Manufacturing
Fulfilment
Shipping
Customer support
Analytics
Marketing
Advertising
Cloud storage
Fraud prevention
Website functionality

From Partners or Other Third Parties

We may also receive information from business partners, advertising partners, analytics providers, social platforms or other third parties where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes.

Providing, Tailoring and Improving the Services

We may use your personal information to:

Provide the Services
Perform our agreement with you
Process payments
Process and fulfil orders
Arrange manufacturing or fulfilment
Arrange shipping and delivery
Send order and delivery notifications
Process purchases
Handle returns, refunds and exchanges
Maintain and manage your account
Remember preferences
Remember products you may be interested in
Provide product recommendations
Provide customer support
Improve our website
Improve our products and Services
Create a more relevant or customised shopping experience
Enable website features such as reviews where available

Marketing and Advertising

Where permitted by applicable law, we may use personal information for marketing and promotional purposes.

This may include:

Sending promotional emails
Sending promotional text messages where applicable
Sending other marketing communications
Promoting new products or releases
Showing advertisements on our website
Showing advertisements on other websites or platforms
Personalising advertising
Measuring advertising effectiveness
Advertising based on products you have viewed, purchased or added to your cart
Advertising based on other interactions with the Services

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails.

If you unsubscribe from marketing, we may still send you non-promotional communications relating to your orders, account, returns, refunds, customer support requests or other transactions with us.

Security and Fraud Prevention

We may use personal information to:

Authenticate accounts
Protect payment transactions
Provide a secure shopping experience
Detect fraud
Prevent fraud
Investigate suspicious activity
Detect illegal, unsafe or malicious activity
Protect our website and systems
Protect customers
Protect our rights and property
Protect the rights of others

If you create an account, you are responsible for keeping your account credentials secure.

You should not share your password, login details or other account access information with anyone who should not have access to your account.

Communicating With You

We may use your personal information to:

Respond to you
Provide customer support
Answer questions
Resolve problems
Communicate about orders
Communicate about returns or refunds
Maintain our customer relationship with you
Provide important information concerning the Services

Legal Reasons

We may use or disclose personal information where reasonably necessary to:

Comply with applicable law
Meet legal or regulatory obligations
Respond to valid legal processes
Respond to lawful government requests
Respond to requests from law enforcement
Investigate disputes
Participate in legal proceedings
Establish, exercise or defend legal claims
Enforce our Terms of Service
Enforce our policies
Investigate possible violations of our terms or policies

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and subject to this Privacy Policy.

Shopify and Service Providers

We may disclose information to Shopify and other companies that perform services for us.

These may include providers involved in:

Ecommerce technology
IT management
Payment processing
Data analytics
Customer support
Cloud storage
Manufacturing
Production
Fulfilment
Shipping
Logistics
Fraud prevention
Marketing
Advertising

These providers may receive information reasonably necessary to perform their services.

For example, a manufacturer or fulfilment provider may receive your name, order information and shipping details so that your order can be produced and delivered.

Business and Marketing Partners

We may work with business and marketing partners to provide marketing services and advertising.

For example, Shopify and other advertising technologies may support personalised advertising based on your interactions with our store or activity across different websites, merchants or platforms.

Our business and marketing partners may process your information according to their own privacy notices.

Depending on where you live, you may have certain rights regarding the use or sharing of information for targeted advertising.

When You Request or Consent to Disclosure

We may disclose information where:

You ask us to
You direct us to
You consent to the disclosure
Disclosure is necessary to complete something you have requested

For example, information may be provided to a shipping provider so that your order can be delivered.

Information may also be disclosed through social-media integrations, login integrations or other third-party features you choose to use.

Affiliates

If BNDNA Club has affiliated businesses or operates as part of a corporate group in the future, information may be shared within that group where reasonably necessary and permitted by law.

Business Transactions and Legal Requirements

We may disclose personal information in connection with:

A merger
Acquisition
Sale of the business
Business restructuring
Insolvency
Bankruptcy
Transfer of business assets

We may also disclose information where reasonably necessary to:

Comply with applicable legal obligations
Respond to subpoenas
Respond to warrants
Respond to other lawful requests
Enforce our terms or policies
Protect BNDNA Club
Protect our customers
Protect our rights
Protect the rights or safety of others

Relationship With Shopify

Our Services are hosted and supported by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve its services.

Information you submit through our store may be transmitted to Shopify and other third parties that assist with providing the Services.

Those companies may be located in countries other than the country in which you live.

Shopify may also provide enhanced ecommerce, fraud prevention, analytics, personalisation, marketing and advertising features.

Some of those features may use information about your interactions with our store together with information about your interactions with Shopify or other merchants.

In certain circumstances, Shopify may be independently responsible for processing personal information relating to these features and for responding to requests concerning that processing.

You can learn more through the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Depending on where you live, you may also be able to exercise certain privacy rights relating to Shopify through the Shopify Privacy Portal:

https://privacy.shopify.com/en

Cookies and Similar Technologies

Our website and the services that support it may use cookies and similar technologies.

These technologies may be used to:

Operate the website
Maintain website functionality
Remember shopping cart contents
Remember preferences
Keep accounts secure
Understand how customers use the website
Measure website performance
Prevent fraud
Provide analytics
Support advertising
Personalise advertising or content
Measure marketing effectiveness

Some cookies may be provided by Shopify or other third-party services.

Depending on where you live, you may have choices regarding certain cookies or similar technologies.

Your browser may also allow you to block, restrict or delete cookies.

Blocking cookies may affect how some parts of the Services function.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

If you follow a link to a website or service that is not owned or controlled by BNDNA Club, you should review that third party's:

Privacy policy
Security practices
Terms and conditions

We do not control and are not responsible for the privacy or security practices of third-party websites or platforms.

We are also not responsible for the accuracy, completeness or reliability of information provided by third-party websites.

Information you post publicly or semi-publicly on social media or other third-party platforms may be visible to other people.

The inclusion of a link to another website does not necessarily mean that BNDNA Club endorses that website, its content, its owner or its operator.

Children's Data

The Services are not specifically intended for children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us inappropriately, please contact us using the details provided in the Contact section below.

Where required or permitted by applicable law, you may request that information be deleted.

As of the effective date of this Privacy Policy, we do not knowingly sell or share, as those terms may be defined under applicable privacy laws, the personal information of individuals under 16 years of age.

Security of Your Information

We take reasonable steps designed to protect personal information from:

Loss
Misuse
Interference
Unauthorised access
Unauthorised disclosure
Alteration
Destruction

However, no security system, website, network, storage system or method of transmitting information over the internet can be guaranteed to be completely secure.

We therefore cannot guarantee perfect or absolute security.

Information transmitted to us may also be at risk while in transit.

You should avoid sending sensitive or confidential information through unsecured communication channels.

Retention of Your Information

How long we retain personal information depends on the circumstances and the type of information involved.

We may retain information for as long as reasonably necessary to:

Maintain an account
Process and maintain records of orders
Provide the Services
Provide customer support
Process returns or refunds
Meet tax or accounting obligations
Meet other legal obligations
Prevent fraud
Resolve disputes
Enforce our agreements
Enforce our policies
Establish, exercise or defend legal claims

We may delete or de-identify information when it is no longer reasonably required, subject to applicable legal or business requirements.

Your Rights and Choices

Depending on where you live and the laws that apply to you, you may have some or all of the privacy rights described below.

These rights are not absolute and may only apply in certain circumstances.

We may refuse or limit a request where permitted or required by law.

Right to Access or Know

You may have the right to request access to personal information we hold about you.

Right to Delete

Depending on applicable law, you may have the right to request deletion of personal information we maintain about you.

There may be circumstances in which we are legally permitted or required to retain certain information.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information we hold about you.

Right to Portability

In certain circumstances and subject to applicable law, you may have the right to receive a copy of certain personal information we hold about you or request that certain information be transferred to another organisation.

Marketing Choices

You may unsubscribe from promotional emails by using the unsubscribe link included in our marketing emails.

Even after unsubscribing, we may continue sending necessary non-promotional communications relating to:

Orders
Payments
Shipping
Returns
Refunds
Accounts
Customer support
Other transactions or services you have requested

Other Privacy Rights

Depending on your location, you may have additional rights, such as rights relating to:

Certain uses of your information
Targeted advertising
Restrictions on processing
Withdrawal of consent
Objection to certain processing

These rights will apply where required by applicable law.

Exercising Your Privacy Rights

You may exercise applicable privacy rights through features made available through the Services or by contacting us using the information provided below.

We may need to verify your identity before completing certain requests where permitted or required by law.

Depending on applicable law, you may be permitted to nominate an authorised person or agent to make a request on your behalf.

We may require reasonable evidence that the person is authorised to act for you and may also require you to verify your identity directly with us.

We will not discriminate against you for exercising privacy rights that are available to you under applicable law.

We will respond to valid requests within the timeframe required by applicable law.

For information processed independently by Shopify, you may also be able to exercise privacy rights through:

https://privacy.shopify.com/en

Complaints

If you have a complaint about how BNDNA Club collects, uses, stores, processes or discloses your personal information, please contact us using the contact information below.

Please provide enough information for us to understand and investigate your concern.

We will review privacy complaints and respond within a reasonable timeframe and in accordance with applicable law.

Depending on where you live, you may also have the right to lodge a complaint with an appropriate privacy or data-protection authority.

International Transfers

BNDNA Club uses service providers that may operate in countries other than Australia.

As a result, personal information may be transferred, stored or processed outside the country in which you live.

This may occur through providers involved with:

Shopify
Ecommerce services
Manufacturing
Fulfilment
Shipping
Cloud services
Payments
Analytics
Advertising
Marketing
Customer support
Other technology services

Where applicable law imposes requirements regarding international transfers or overseas disclosure of personal information, we will handle those transfers in accordance with those requirements.

If personal information is transferred out of the European Economic Area (EEA) or United Kingdom, recognised legal transfer mechanisms may be used where required.

These may include:

European Commission Standard Contractual Clauses
Equivalent UK contractual mechanisms
Transfers to countries legally recognised as providing an adequate level of protection
Other legally permitted transfer mechanisms